Hi, I'm Chen Edri, a UXUI designer
specializing in SaaS and mobile apps.
Optimizing Datawise
As the Senior and Sole Product Designer, I led the entire project lifecycle, overseeing tasks from requirements gathering to strategy, wire framing, and content management. Actively contributed to ideation and creative problem-solving sessions with both product and development teams.
🏙️ Company: aperio
🗓️ Project date: 2023
🖥 project type: Desktop, b2b SaaS app
👩 my role: Senior Product Designer
Project summary:
In 2023, the user experience of the Aperio Datawise, a SaaS app, underwent a comprehensive revamp. The redesign aimed to alleviate visual overload and place a heightened emphasis on its core features — specifically, monitoring anomalies in sensors within the manufacturing process.
The challenge:
In this latest redesign, Aperio sought to amplify attention on its primarily aggregated channels. The goal was to revamp the hierarchy, uphold the aggregation UI, and optimize data visualization — enhancing the overall user experience for a more engaging and personalized interface.
Redesign of Datawise's dashboard within the selected scope.
The user task is to investigate data and analyze anomalies in selected channels to ensure reliable data
Dropdown menus for sites and data sources have been added to Datawise's dashboard.
user needs
Aperio Datawise users, spanning roles from directors to engineers, demand comprehensive data tools, strategic insights, and predictive analytics for efficient manufacturing, quality optimization, and data integrity assurance.
This redesigned app must address their specific needs, emphasizing a user-centric approach to deliver a tailored and efficient Aperio Datawise experience.This will allow them to concentrate only on the aspects of their role that are pertinent to them.
The user seeks to interpret and analyze data effectively, detecting sensors impacting data quality, reducing undetected events, and improving production efficiency without wasting time, money, or resources on inaccurate data.
Solution
Process: The set of steps taken to address the project goals.
RESEARCH:
- Context study
- User interviews
- User pain points
- Competitive audit
IDEATION:
- Feature narrative
- Jobs To Be Done
- Design principles
- Journey map UX flow
FEEDBACK:
- Analyze data using Mixpanel
- user testing
- Designer critiques
- Stakeholder reviews
Visual Process
Analysis Process
Decoding UX Patterns for Informed Design Decisions
As part of my investigation, I reviewed dashboard features and improved adjustments to the dashboard.
RESEARCH
Conducted a comprehensive context study, identified user pain points through interviews, and performed a competitive audit. Analyzed categories and filters to enhance information retrieval, ensuring users find and understand data efficiently. Explored UX patterns, including features, hierarchy, and navigation, in the competitive landscape, identifying similarities to inform design decisions.
Methods
How did we solve the problems?
Interviews:
We engaged in insightful semi-structured interviews with 10 Aperio Datawise users, delving into their experiences and the app's challenges. Gong recordings facilitated a thorough analysis of their interactions and highlighted key issues for exploration and improvement. Based on the answers to our question, we mapped the needs of the different users and roles.
An overview of the scope flow is shown in the following sketches
Scope flow sketches from the second iteration and the information architecture for scopes
IDEATION
By prioritizing a user-friendly "dashboard" aligned with searches and data inputs, Aperio aims to recalibrate sensors, improving production efficiency and meeting user needs effectively.
In ideation, I utilized various methods — feature narratives, Jobs To Be Done, design principles, and UX journey maps. My solution focused on targeting sensors to enhance data quality, reducing undetected events, and ensuring users rely on collected data. This approach addresses the risk of users using inaccurate data, missing valuable insights into manufacturing processes.
Utilized feature narratives, Jobs To Be Done, design principles, and journey maps in ideation. Focused on addressing sensor-related issues for accurate and reliable data in Aperio.
The user's need is to Enhancing Data Analysis and Sensor Detection for Improved Production Efficiency
Features
Streamlined Core Features and Enhanced User Roles for Intuitive Data Exploration:
we improved engine visibility, introduced a user-friendly menu, and implemented color-coded DQI results for clear data health insights. The redesigned app now starts with a scopes view, empowering users to create customized dashboards, ensuring a seamless and efficient app experience.
Additionally, we enhanced the hierarchy, UX flow, and collaboration tools, prioritizing user needs, and facilitating improved self-data uploading.
Aperio dashboard before revamp and new scope features
Wireframe of the dashboard layout and ux patterns
The first iteration of the
dashboard design
Design sketches for the
uploading data flow
Setup flow before revamp
Setup flow after revamp
Results
Project Success Metrics:
Clients embrace collaboration tools, boosting engagement and increasing page views. Streamlined customer success services, saving time on assisting with new data streaming connections in Aperio.
Reflection
Project Hindsight:
Immersing in customer interactions and crafting personas, even in seemingly straightforward redesigns, empowered confident UX flow changes beyond UI. Mapping customer touch points revealed valuable insights, fostering cross-team collaboration and shedding light on user experiences.
The new feature of adding comments to the cases table facilitates better collaboration
An improved data visualization for the events graph
Testimonials
How people feel about the project:
"The redesigned dashboard brings incredible value with its high level of customization. Recognizing the diverse end-user landscape, the role-based approach ensures tailored views aligned with best practices for specific roles. Assigning users to roles enhances the overall user experience, making it a definite recommendation."
- David Clark, center director Air Liquide
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